Software By Subscription
ReturnClient software is offered on a monthly subscription basis (after the initial 4-month period). Your subscription fee grants you access to the functional use of all of the Code compliance adjustments/results (but not source code itself), maintenance releases, and support services for each month of paid service. Subscription licenses take the guesswork out of your software budget. There are no lengthy contracts or confusing update policies. We reserve the right to suspend service(s) and subscription(s) for improper use or as we see fit.
Each license is concurrent, meaning it limits the number of active users allowed in the software at the same time. For instance, if you subscribe to 2 concurrent licenses, you may have an unlimited number of users but only 2 may access the software at the same time. Our licensing allows the use of terminal services, remote desktop, and virtualization.
Certain network configurations can limit functionality. If you have issues with any sending of messages/campaigns, please contact our support department and they will be happy to assist you.
All your information is secure and private
All data and content that is a result of the Return Client system and processes are secure and only accessible to the client, who they give permissions to and Return Client Managers. No specific company information, including data, passwords, and other details will be distributed or accessible beyond the previous grouping described. We will not sell your data.
Canceling your ReturnClient Subscription
If you no longer wish to subscribe to the ReturnClient System, after your initial 4-month period has ended – simply provide a 30-day notice to cancel your subscription by email to your ReturnClient representative. You will have full access to your data until your current subscription period expires.
Because this is a month per month subscription there are no refunds. As soon as you request to cancel the subscription we cancel the service unless you want to keep it for the remaining 30 days. You only pay for what you subscribe for.
Terms & Conditions
Last updated on May 14, 2020
By signing up for the ReturnClient recurring billing service (“Service”) or any of the services of Return Client, Inc (“ReturnClient”) you are agreeing to be bound by the following terms and conditions (“Terms of Service”). Any new features or tools which are added to the current Service shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time, here. ReturnClient reserves the right to update and change the Terms of Service by posting updates and changes to the ReturnClient website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.
Everyday language summaries are provided for your benefit and are not legally binding. Please read the Terms of Service for the complete picture of your legal requirements. By using ReturnClient or any ReturnClient services, you are agreeing to these terms. Be sure to occasionally check back for updates.
1. Account terms
1. You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.
2. To access and use the Services, you must register for a Services account (“Account”) by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. ReturnClient may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.
3. You acknowledge that ReturnClient will use the email address you provide as the primary method for communication.
4. You are responsible for keeping passwords to any related ReturnClient service secure. ReturnClient cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
5. You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).
6. A breach or violation of any term in the Terms of Service as determined in the sole discretion of ReturnClient will result in an immediate termination of your services.
Don’t use ReturnClient for anything illegal or transmit any harmful code. Remember that with any violation of these terms we will cancel your service.
If we need to reach you, we will send you an email.
2. Account activation
1. Subject to section 2.2, the person signing up for the Service will be the contracting party (“Account Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding account we may provide to the Account Owner in connection with the Service.
2. If you are signing up for the Service on behalf of your employer, your employer shall be the Account Owner. If you are signing up for the Service on behalf of your employer, then you represent and warrant that you have the authority to bind your employer to our Terms of Service.
3. Upon completion of sign up for the Service, ReturnClient will collect your credit card and store it on a secure server.
4. If you do not wish to continue using the Service, it is your responsibility to provide a contact ReturnClient with a 30-Day notice in the form of a written cancelation request to cancel the Service.
3. General conditions
1. Technical support is only provided to paying account holders and is only available via email and scheduled appointments (phone or video conference).
2. The Terms of Service shall be governed by and interpreted in accordance with the laws of the State of California and the laws of the United States applicable therein, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of California with respect to any dispute or claim arising out of or in connection with the Terms of Service. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these Terms of Service and is hereby expressly excluded.
3. You acknowledge and agree that ReturnClient may amend these Terms of Service at any time by posting the relevant amended and restated Terms of Service on the ReturnClient Payments website, available at https://thetroyagency.com/privacy-policy/ and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the Services after the amended Terms of Service are posted to the ReturnClient Payments website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the Service.
4. You may not use the Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws) as well as the laws of the United States and the State of California.
5. The Service in some cases provides “API Credentials” (the secret key and access token that allows you to make authenticated requests to the Service API). You are solely responsible for the activity that occurs using your API Credentials and for keeping your API Credentials secure.
6. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by ReturnClient.
7. You shall not purchase search engine or other pay per click keywords (such as Google AdWords), or domain names that use ReturnClient Payments, ReturnClient Apps, ReturnClient or ReturnClient trademarks and/or variations and misspellings thereof.
8. Questions about the Terms of Service should be sent to support@ReturnClient.com.
9. You understand that your Materials (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit Card information is always encrypted during transfer over networks.
The ReturnClient Service belongs to us. You are not allowed to rip it off or use it for any illegal or sketchy purpose.
Your Materials may be transferred unencrypted and may be altered, but credit card information is always encrypted.
4. ReturnClient rights
1. We reserve the right to modify or terminate the Service for any reason, without notice at any time.
2. We reserve the right to refuse service to anyone for any reason at any time.
3. We may, but have no obligation to, remove Materials and Accounts containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
4. Verbal or written abuse of any kind (including threats of abuse or retribution) of any ReturnClient customer, ReturnClient employee, member, or officer will result in immediate account termination.
5. ReturnClient does not pre-screen Materials and it is in their sole discretion to refuse or remove any Materials that are available via the Service.
6. We reserve the right to provide our services to your competitors and make no promise of exclusivity in any particular market segment. You further acknowledge and agree that ReturnClient employees and contractors may also be ReturnClient customers/merchants and that they may compete with you, although they may not use your confidential information in doing so.
7. In the event of a dispute regarding account ownership, we reserve the right to request documentation to determine or confirm account ownership. Documentation may include but is not limited to, a scanned copy of your business license, government-issued photo ID, the last four digits of the credit card on file, etc.
8. ReturnClient retains the right to determine, in our sole judgment, rightful account ownership and transfer an account to the rightful owner. If we are unable to reasonably determine the rightful account owner, ReturnClient reserves the right to temporarily disable an account until resolution has been determined between the disputing parties.
We can modify, cancel, or refuse the service at any time.
In the event of an ownership dispute over a ReturnClient account, we can freeze the account or transfer it to the rightful owner.
5. Limitation of liability
1. You expressly understand and agree that ReturnClient shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.
2. In no event shall ReturnClient or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our services or this agreement (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, ReturnClient partners, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference or your violation of any law or the rights of a third party.
3. Your use of the Service is at your sole risk. The Service is provided on an as is and as available basis without any warranty or condition, express, implied or statutory.
4. ReturnClient does not warrant that the Service will be uninterrupted, timely, secure, or error-free.
5. ReturnClient does not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
6. ReturnClient does not warrant that the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.
We are not responsible if you break the law, breach this agreement, or go against the rights of a third party, especially if you get sued.
Service is as is so it may have errors or interruptions and we provide no warranties.
6. Waiver and complete agreement
The failure of ReturnClient to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and ReturnClient and governs your use of the Service, superseding any prior agreements between you and ReturnClient (including, but not limited to, any prior versions of the Terms of Service).
If ReturnClient chooses not to enforce any of these provisions at any time, it does not mean that they give up that right later.
These terms of service make up the agreement that applies to you. This means that any previous agreements between you and ReturnClient don’t apply if they conflict with these terms.
7. Intellectual property and customer content
1. We do not claim any intellectual property rights over the Materials you provide to the Service. All Materials you upload remain yours. You can remove your Services store at any time by deleting your Account.
2. By uploading Materials, you agree: (a) to allow other internet users to view your Materials; (b) to allow ReturnClient to display and store your Materials; and (c) that ReturnClient can, at any time, review all the Materials submitted by you to its Service.
3. You retain ownership over all Materials that you upload to a Services store; however, by making your store public, you agree to allow others to view your Materials. You are responsible for compliance of Materials with any applicable laws or regulations.
4. We will not disclose your confidential information to third parties, except as required in the course of providing our services. Confidential information includes any Materials or information provided by you to us which is not publicly known. Confidential information does not include information that: (a) was in the public domain at the time we received it;
(b) comes into the public domain after we received it through no fault of ours; (c) we
received from someone other than you without breach of our or their confidentiality obligations; or (d) we are required by law to disclose.
5. ReturnClient shall have the non-exclusive right and license to use the names, trademarks, service marks, and logos associated with your store to promote the Service.
Anything you upload remains yours and your responsibility.
8. Payment of fees
1. A valid credit card is required for accounts able to process orders using a live payment gateway. Accounts used for development purposes (unable to process orders using a live payment gateway) do not require a valid credit card.
2. The service will be billed in 30-day intervals (with a minimum of a 4-month contract that can be canceled after that time period with a 30-day written notice). When your billing period is over the Account Owner will be sent an invoice via the email provided. As well, an invoice will appear on the account page of your ReturnClient administration console. Users have approximately two weeks to bring up and settle any issues with the billing.
3. All fees are exclusive of applicable federal, provincial, state, local or other governmental sales, goods, and services, harmonized or other taxes, fees or charges now in force or enacted in the future (Taxes).
4. If you are resident in the U.S., Taxes may apply to your subscription to or purchase of some or all of ReturnClient’s products and services, including without limitation, your subscription to or purchase of ReturnClient’s eCommerce services, point-of-sale services, point-of-sale equipment, apps, Themes and domains (Taxable Offerings). Any applicable Taxes are based on the rates applicable to the U.S billing address you provide to us, and will be calculated at the time of purchase of the applicable Taxable Offerings. Such amounts are in addition to fees for the Taxable Offerings and will be billed to the credit card you use to pay for the Taxable Offerings. If you are exempt from payment of such Taxes, you must provide us with an original certificate that satisfies applicable legal requirements attesting to tax-exempt status. Tax exemption will only apply from and after the date, we receive such a certificate.
5. If you are not a resident of Canada or the U.S., and not subject to Canadian Goods and Services Tax/Harmonized Sales Tax (GST/HST) in respect of your subscription to or
purchase of ReturnClient’s products and services, you must provide us with a statement by email to support@ReturnClient.com stating that:
(i) you are not a resident of Canada or the U.S.;
(ii) you are not GST/HST registered; and
(iii) to the extent that you are an individual and not a corporation or other legal entity, you were not physically present in Canada when ReturnClient’s products and services were made available to you.
6. The statement should also include your complete home and/or business location address. If you do not provide such information, you will be charged for Taxes applicable to your subscription to or purchase of ReturnClient’s products and services, which will be billed to your credit card until after such time that you provide us with the information described above. To the extent that you are an individual and not a corporation or other legal entity, and your location of usage changes to a place in Canada or the U.S., you must advise us immediately by email to support@ReturnClient.com.
7. ReturnClient does not provide refunds.
For live payment gateways, a valid credit card is required. You will be charged every 30 days your base fee and percentage fee. Tax is not included and will be billed to your credit card. No refunds.
9. Cancellation and termination
1. You may cancel your account with a 30-Day written notice after the initial 4-month period by emailing support@ReturnClient.com and then following the specific instructions indicated to you in ReturnClient’s response.
2. Upon termination of the Services by either party for any reason:
– ReturnClient will cease providing you with the Services and you will no longer be able to access your Account;
unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro-rata or otherwise;
any outstanding balance owed to ReturnClient for your use of the Services through the effective date of such termination will immediately become due and payable in full; and
your store website will be taken offline.
3. We reserve the right to modify or terminate the ReturnClient service for any reason, without notice at any time.
4. Fraud: Without limiting any other remedies, ReturnClient may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.
To initiate a cancellation, give a 30-day notice after the initial 4-month period by emailing support@ReturnClient.com. ReturnClient will respond with specific information regarding the cancellation process for your account. Once the cancellation is confirmed, all your content will be permanently deleted, and domains purchased through ReturnClient will no longer be automatically renewed.
We may change or cancel your account at any time with a 30-day notice. Any fraud and we will suspend or cancel your account.
10. Modifications to the service and prices
1. Prices for using ReturnClient are subject to change at any time and without notice from ReturnClient.
2. ReturnClient reserves the right at any time to modify or discontinue the Service (or any part thereof) with or without notice.
3. ReturnClient shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
We may change or discontinue the service at any time, without liability.
ReturnClient’s Payments Service does not handle “Card Data” (defined as a cardholder’s account number, expiration date, and CVV2) as we do NOT receive or store cardholder data. We provide a checkout page that sends “Card Data” to your merchant processor directly at time of checkout processing. We then receive a token that represents the Card Data but does not contain the Primary Account Number. We use this token to perform charge processing, and never receive, store, or use Card Data to perform processing.
12. Optional tools
1. ReturnClient may provide you with access to third-party tools over which ReturnClient neither monitors nor has any control or input.
2. You acknowledge and agree that ReturnClient provides access to such tools as is without any warranties, representations or conditions of any kind and without any endorsement. ReturnClient shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
3. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party provider(s).
4. ReturnClient strongly recommends that merchants seek specialist advice before using or relying on certain tools. In particular, tax calculators should be used for reference only and not as a substitute for independent tax advice when assessing the correct tax rates merchants should charge end users.
We are not responsible for third-party tools so use them at your own risk. If you use them you agree that we do not provide a warranty, so get advice beforehand.
13. Legal responsibility
ReturnClient assumes no responsibility nor warranty regarding meeting applicable disclosure requirements in your customer communications and notifications, including but not limited to state and federal requirements. You are solely responsible for keeping such disclosure requirements in compliance with applicable authorities.
Make sure you provide in relevant email notifications the necessary subscription-related disclosures for state and other authorities that require them.
14. Privacy & Data Protection